​Refund Policy

1. Digital Products

All products sold by Business Pulse Studio™ are digital downloads.

As no physical goods are shipped, your purchase will be delivered electronically once payment has been successfully processed.

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2. Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have the right to cancel purchases made online within 14 days.

However, this right does not apply to digital content once:

• delivery has begun; and

• you have expressly agreed that immediate access to the digital content will begin and acknowledged that you lose your statutory right to cancel.

By purchasing and downloading a digital product from Business Pulse Studio™, you acknowledge and agree that delivery begins immediately and that your statutory cancellation rights are waived once access has been provided.

Nothing in this policy affects your statutory rights.

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3. Refund Eligibility

Although refunds are generally not available for digital products once they have been downloaded or accessed, we recognise that genuine issues can occasionally occur.

We may offer a refund, replacement or alternative solution where:

• you were charged more than once for the same purchase;

• you received the wrong product;

• the product file is corrupted or cannot be opened;

• a technical fault prevents normal use of the product and we are unable to resolve the issue within a reasonable time;

• the product delivered differs materially from its description.

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4. Situations Where Refunds Will Not Normally Be Granted

Refund requests will generally not be approved where:

• you changed your mind after purchase;

• you no longer require the product;

• you purchased the product by mistake;

• you do not have Microsoft Excel or compatible software;

• your device does not meet the software requirements stated on the product page;

• you expected features that were not described before purchase;

• you have downloaded, copied or used the product and simply no longer wish to keep it.

We encourage all customers to review product descriptions, screenshots, feature lists and software requirements before completing a purchase.

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5. Technical Support

If you experience any issues with one of our products, we encourage you to contact us before requesting a refund.

Many issues can be resolved quickly through troubleshooting or by providing an updated file.

Our aim is always to help you get the most from your purchase.

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6. How to Request a Refund

If you believe you are entitled to a refund, please contact us as soon as possible.

Please include:

• your full name;

• the email address used for the purchase;

• your order number (if available);

• the product purchased; and

• a brief description of the issue.

This information helps us investigate your request as quickly as possible.

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7. Processing Refund Requests

Each request is assessed individually and in good faith.

Where a refund is approved, it will be issued to the original payment method used at the time of purchase.

Please allow up to 10 business days for approved refunds to appear, although processing times may vary depending on your payment provider.

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8. Contact Us

If you have any questions about this Refund Policy or require assistance with your purchase, please contact us.

Business Pulse Studio™

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Email: support@businesspulsestudio.com

Website: www.businesspulsestudio.com